Privacy Policy
Last Updated 2024-08-11
This privacy notice for Botgeist ("we." "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at botgeist.com, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@botgeist.com.
What Information do we Collect?
Personal Information: In connection with our services, we collect the following pieces of user data:
- Email Address
Business Information: In addition, we collect information related to your business and upcoming products as provided to our service in connection with delivering services.
Payment Information: We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Paddle. For more information, view Paddle's Privacy Policy.
All information provided to us is treated as confidential information, and will not be used or disclosed to third parties except as specified herein.
Processing of Information
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
Reasons for Processing Information:
- To deliver and facilitate delivery of services to the user.
- To respond to user inquiries and support requests.
- To protect our services from attacks and fraudulent use.
- To identify usage trends and improve our services.
- To save or protect an individual's vital interest, such as to prevent immediate harm.
External Data Processors
This service is hosted using services from Cloudflare, and we use AI services from OpenAI. Paddle handles the money. We also use Mailchimp.
- Cloudflare: We use Cloudflare to host the frontend application and some parts of the backend. Cloudflare also provides CDN services and services to help us handle attacks and load spikes. You can learn more about Cloudflare in their Privacy Policy.
- OpenAI: We use OpenAI's API to provide AI services. We opt out of providing training data to OpenAI, as your privacy is important to us. You can learn more about OpenAI's API in their Enterprise Privacy Policy.
- Paddle: We use Paddle as a merchant of record and to handle payment services. You can learn more about Paddle in their Privacy Policy.
- Mailchimp/Intuit: Mailchimp handles our waiting list only. If you have not affirmatively signed up on a form marked "Mailchimp" they do not have your data. You can learn more about Mailchimp in their Privacy Policy.
Analytics
We use Cloudflare for analytics data collection. This data is anonymized and non-identifiable. Cloudflare Analytics does not use any cookies.
International Transfers of Information
Our servers are located in the United States of America and France, and we store information in Cloudflare's R2 service. If you are accessing our Services from outside the United States and France, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information in these and other countries.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.
Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Questions and Deletion Requests
Please send any requests for consolidated user data or deletion/correction requests to my-data@botgeist.com. All requests will be honored.
If you have any questions about this policy, please reach out to privacy@botgeist.com.